Member Service - Call Center Represetative |
| Apr. 29, 2018 - Jun. 30, 2018 |
| Location: | , CO |
| Salary Range: | $14.89-$18.61 |
| Benefits: | Denve Community Credit Union offeres a comprehensive pay and benefits package including Paid time off, holiday pay, group medical, dental and vision insurance, Flex plan, 401k and more |
| Type: | Full Time |
| Department: | Denver Community Credit Union |
| Description: | Assist members and potential members over the phone with their credit union needs directly and through other departments. Effectively explain and refer credit union products and services in order to build relationships with new and existing members. Respond to problems in a timely manner and direct members to the appropriate people as needed. Provide professional, upbeat and friendly service to all of our members via the telephone. Understands and opens new accounts and services, utilizing cross-servicing and problem solving skills to provide for the members' business now and in the future. Processes financial transactions while maintaining member security and conducts research on accounts. Performs basic consumer loan functions, and processes consumer loan applications within individual lending limits.
Core Competencies needed to succeed include:
Communication & Listening Skills
Accuracy
Product Knowledge
Tech Savvy
Professionalism
Problem Solving
Teamwork & Cooperation
Confidentiality
Computer aptitude and typing skills.
Positive Attitude
Follow Through
Persuasiveness
Ability to Ask for the Business
Application of Regulations & Procedures
Denver Community CU is an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled (EOE)
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| Qualifications: | Positive attitude, customer service experience, proven ability to multi task and to learn quickly. No prior call center or financial experience required. |
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