Business Services Account Support Specialist

Jan. 04, 2016 - Dec. 18, 2018
Location:Boulder, CO
Salary Range:~15.30+
Exempt/Non-Exempt:Non-Exempt
Benefits:Benefits, Quarterly Bonuses
Type:Full Time
Department:Elevations Credit Union
Description:Position Summary: Responsible for servicing Business Services account products and related services, which include managing existing products as well as supporting the development of future products and services. The Business Services Support Specialist I takes the initiative to identify and recommend improvements to all facets of Business Services delivery, for the benefit of the both internal and external members alike. Routinely collaborates with internal and external credit union Stakeholders to train, deliver, enhance and fulfill business member needs and resolves complex matters creatively and swiftly. Delivers and inspires a superior level of service to achieve both internal SLA standards and external NPS objectives. Protects the credit union and its membership from all forms of risk and loss by exercising prudent decision making skills.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such report will be not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties.
Duties:Function is to support all business services delivery channels by processing all nature of financial transactions related to business membership needs.

Provides and promote accurate information to business members regarding Credit Union Products and Services.

Ensures account accuracy, proper storage of member information and adheres to privacy standards and other regulatory requirements.

Assists members, retail and other departments with research and resolution of problems as it relates to business services.

Assists with the completion and finalization of all service requests as it relates to business services.

Provides support including but not limited to: on-line, written correspondence, letters, data gathering, reports, and filing.

Serves as the Commercial Online Banking Administrator.

Serves as the support coordinator of 3rd party relationships delivering business services (including merchant services, payroll services, etc.)

Supports all internal and external audit requirements and programs.

Supports the development and delivery of Business Services training material.

Solicits, interprets and adopts counsel provided by credit union legal representatives.

Supports off-sight internal and external member meetings, appointments and training events.
Education Requirements: Equivalent to a high school education
Qualifications:Knowledge, Experience and Skill Requirements:

One year or more of similar or related experience, superior verbal and written communication skills, exemplary and polished customer service skills, business professional conduct, tact, courtesy, collaboration and diplomacy skills, ability to effectively manage complex and sensitive circumstances
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