Digital Solutions Guide (Contact Center) Technical Knowledge |
| Mar. 21, 2016 - Dec. 01, 2019 |
| Location: | Boulder, CO |
| Salary Range: | 15.00 an hour |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Full Benefits, Quarterly Bonus |
| Type: | Full Time |
| Department: | Elevations Credit Union |
| Description: | Position Summary: Provides quality contact via phones, email and chat regarding digital products and services to members, as well as internal employees/departments. Provides prompt, accurate, and courteous service using a professional attitude, personal ownership and knowledge to create financial solutions. The Digital Solutions Guide position demonstrates a broader knowledge of products and services than a Financial Solutions Guide. This position provides assistance with training and support to all areas of the Contact Center to ensure that staff is capable of delivering stellar service in regards to our digital products and services. This position works to have an in depth knowledge of products and services such as Secure Chat/Email, Call24, Online Banking, Third party financial software (Quicken, QuickBooks, Mint), Account to Account, Pop Money, Bill Pay, Mobile App, Text Message Banking, browser & cookie issues and general account support related systems. Adheres to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act. |
| Qualifications: | |
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