Contact Center Lending Mgr
|Aug. 29, 2016 - Dec. 31, 2019|
|Department:||Elevations Credit Union|
|Description:||Contact Center Lending Manager:|
This opportunity offers a high energy empowered environment in a fun, member focused organization. If you enjoy relationship building, entrepreneurialism and challenging work, this is the opportunity for you!
Responsibilities and Expectations:
The Call Center Lending Manager is responsible leading a team of financial service guides who take inbound calls from members as well as perform outbound calling. The goal of this position is to monitor, coach and develop employees, establish and monitor goals to achieve loan production objectives, as well as providing live call assistance with employees to maximize sales. The successful candidate will have an understanding of consultative sales, service and knowledge of financial institutions products and services.
Major Duties and Responsibilities:
• Management and motivation of a consumer lending sales team
o Guides development—Provides guidance, instruction, positive models, and opportunities for observation in order to help others develop required sales skills and behaviors; seeks suggestions for performance improvement and builds on good ideas.
o Provides timely feedback—Gives timely, appropriate feedback on performance; reinforces efforts and progress.
o Assist guides in developing sales strategies
• Set and meet performance goals for quality, service, efficiency and sales
o Establishes stretch goals—Establishes challenging goals for self and others that are designed to achieve exceptional business results.
o Achieves goals—Works tenaciously to overcome obstacles and to meet or exceed goals; derives satisfaction from achieving “stretch” goals.
• Have the focus, persistence, positive outlook, and discipline to meet the personal demands of a sales role.
o Stays focused—Remains self-disciplined; measures progress and evaluates results; reprioritizes as appropriate; prevents irrelevant issues or distractions from interfering with timely completion of important tasks.
• Set high standards of performance, quality, and accountability for oneself.
o Moves others to action—Translates the vision and values into day-to-day activities and behaviors; guides and motivates others to take actions that support the vision and values.
o Models the vision and values—Takes actions, makes decisions, and shapes team or group priorities to reflect the organization’s vision and values.
• Adhere to all applicable state and federal regulations.
• Works with outside organizations to earn referral consumer lending business.
• Perform other duties as assigned.
Knowledge and Skills:
Experience: Five-plus years in a consultative sales/service role. Understanding consumer lending processes and products is a plus. Education: Bachelor’s degree is a plus.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or can be of a personal or sensitive nature.
This Job Description is not a complete statement of all duties and responsibilities comprising this position and may change with or without notice.
"A candidate’s credit history is one factor in Elevations Credit Union determining qualification for employment. A history of personal financial irresponsibility as demonstrated below may be reason for disqualification. - Profit and loss write-offs (Uncollected debt that is written off by creditor) - Accounts sent to collection - Public record judgments (Tax liens and public judgments for civil action)
Elevations Credit Union is aware that occasionally there are extenuating circumstances such as divorce or a medical crisis that may affect an individual’s credit history. Since credit records are one component of Elevations Credit Union’s hiring process, candidates will not be disqualified solely based on their previous credit history. Any decision to exclude a candidate will only be made after conferring with Human Resources.
We comply with the Fair Credit Reporting Act. “We are proud to be an
EEO/AA employer M/F/D/V.
•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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