Business Systems Analyst

Aug. 29, 2016 - Dec. 31, 2019
Location:Boulder, CO
Type:Full Time
Department:Elevations Credit Union
Description:Position Summary: Creates and maintains (full software development lifecycle) business applications in a learning organization that values process improvement. Performs project management using iterative methods. As account executive for the IT department, builds and manages relationships with multiple business lines, working with stakeholders to set expectations and deliver timely, excellent solutions. Navigates strategic topics (e.g., review, analyze, and evaluate business plans), business needs at a more tactical level, and hands-on (e.g., configure application, write program). General understanding of the full architecture stack; ability to communicate effectively on a variety of IT topics. Adheres to all Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.

Major Duties and Responsibilities
•Internal subject matter expert on IT solutions to facilitate business process changes.
•Supports business applications (including our core system); performs triage on incidents, troubleshoots issues, and resolves incidents while communicating with stakeholders.
•Performs planned maintenance (e.g., application upgrades, releases, enhancements, service packs, etc.) on applications and underlying infrastructure (e.g., AIX operating system).
•Work closely with suppliers to ensure successful software or hardware implementation and support.
•Provides superior customer service while managing relationships with end users, business leaders, and others to ensure service delivery exceeds expectations.
•Utilizes sound development life cycle practices, adheres to established processes, and documents delivery of application solutions (including business analysis, design, testing, implementation, support, and decommissioning). Performs changes according to process, teamwork, and best practices for IT Change Management. Documents change, facilitates architecture review, plans and schedules change, coordinates with stakeholders, conducts testing, ensures training needs are addressed, and plans for roll-back in the event that roll-back is needed.
•Contributes technical knowledge and understanding of applications to training programs, support processes, and operating procedures.

Expectations
•Supervision – Works with close supervision within standard operating procedures.
•On-Call Support – May require after-hours on-call support on a rotating basis.
•Project Management – Able to execute projects within required timelines and expectations.
•Relationship Management – Excellent communication, influence, and relationship management skills required.
•Analysis – Demonstrated conceptual thinking and analytical skills.
•Regulatory Requirements – Knowledge of and compliance with Financial Institution regulatory requirements.
•IT Knowledge – Stays current with emerging technology trends.

Education Requirements: 4 year college degree or equivalent work experience; B.S., Computer Science or equivalent

Knowledge, Experience and Skill Requirements:
•1 year or more experience with systems analysis, testing procedures, report writing, systems process design, system development or equivalent processes.
•A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Scope of work will include access to sensitive data and financial perspectives requiring extreme confidentiality. Communication may involve motivating or influencing organizational leaders.
•Additional skills required – fundamental understanding of and experience with at least one of the following areas: Retail Operations, Lending Operations, Financial Backoffice Operations, Jack Henry technologies (specifically Episys), Synapsys, Synergy, Image Teller Capture, MeridianLink OpeningAct, MeridianLink LoansPQ, PCLender, ProfitStars, Raddon MCIF, SQL relational databases.
•Prefer 1 year or more experience supporting business applications within a financial institution.
•Prefer 1 year or more experience with the Episys application.
•Prefer 1 year or more SQL development with relational databases.
•Prefer familiarity with the Unix operating system, Unix shell scripting, Python, or similar.

Required Competencies: Building Strategic Work Relationships, Communication, Business Acumen, Initiating Action, Planning and Organizing, Innovation, Adaptability

This Job Description is not a complete statement of all duties and responsibilities of this position and may change with or without notice.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such report will be not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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