Business Services Account Support Specialist

Sep. 09, 2016 - Dec. 31, 2019
Location:Boulder, CO
Type:Full Time
Department:Elevations Credit Union
Responsible for servicing Business Services account products and related services, which include managing existing products as well as supporting the development of future products and services. The Business Services Support Specialist I take the initiative to identify and recommend improvements to all facets of Business Services delivery, for the benefit of the both internal and external members alike. Routinely collaborates with internal and external credit union Stakeholders to train, deliver, enhance and fulfill business member needs and resolves complex matters creatively and swiftly. Delivers and inspires a superior level of service to achieve both internal SLA standards and external NPS objectives. Protects the credit union and its membership from all forms of risk and loss by exercising prudent decision making skills.

• Function is to support all business services delivery channels by processing all nature of financial transactions related to business membership needs • Provide and promote accurate information to business members regarding Credit Union Products and Services.

• Ensure account accuracy, proper storage of member information and adheres to privacy standards and other regulatory requirements.

• Assist members, retail and other departments with research and resolution of problems as it relates to business services.

• Assist with the completion and finalization of all service requests as it relates to business services.

• Provide support including but not limited to: on-line, written correspondence, letters, data gathering, reports, and filing.

• Serve as the Commercial Online Banking Administrator

• Serve as the support coordinator of 3rd party relationships delivering business services (including merchant services, payroll services, etc.)

• Supports all internal and external audit requirements and programs

• Supports the development and delivery of Business Services training material

• Solicit, interpret and adopt counsel provided by credit union legal representatives.

• Supports off-sight internal and external member meetings, appointments and training events.

Education Requirements:

• Equivalent to a high school education

Knowledge, Experience and Skill Requirements:

• One year or more of similar or related experience

• Superior verbal and written communication skills

• Exemplary and polished customer service skills

• Business professional conduct, tact, courtesy, collaboration and diplomacy skills

• Ability to effectively manage complex and sensitive circumstances

Required Competencies:

Communication, Decision Making, Managing Work (includes Time Management), Sustaining Customer Satisfaction, Building Trusting Relationships, Quality Orientation, Continuous Improvement, Coaching, Stress Tolerance, Tenacity

This Job Description is not a complete statement of all duties and responsibilities of this position and may change with or without notice. Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such report will be not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

We are proud to be an EEO/AA employer M/F/D/V.

Elevations provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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