|Feb. 23, 2017 - Feb. 23, 2020|
|Department:||Elevations Credit Union|
|Description:||Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 11 branches and more than 120,000 members that manages over $1.7 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.|
When joining Elevations, you can expect to work for a company that:
•Provides amazing experiences and creates raving fans.
•Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
•Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
•Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.
What you will be doing:
Preserves the credit union's assets by collecting on negative share accounts and delinquent loan accounts.
•Daily arranges and agrees on alternative payment schedules for delinquent loan and share accounts.
•Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
•Maintains accurate files and reports on all collection activity.
•Effectively works and maintains assigned collection queues.
•Ensures the collection activity is handled in a prompt and professional manner while adhering to all state and federal regulations (FDCPA), as well as, internal policies and procedures while controlling costs.
•Maintains accurate and complete records of all collection and recovery activity.
•Ensures that collection activity is both within credit union policy and all relevant regulations.
•Completes the required number of calls per day as defined by the Loss Mitigation Manager/Supervisor.
Education Requirements: High School Diploma or Equivalent
What you need for this position:
Knowledge, Experience and Skill Requirements:
•Minimum one year call center or collection experience.
•Basic knowledge of collections regulations required.
•Technical knowledge preferred
•Knowledge of Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFBP), Fair Credit Reporting Act (FCRA), Gramm-Leach-Bliley Act and its applicable rules and regulations
AAP/EEO Statement: Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such report will be not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act. We are proud to be an EEO/AA employer M/F/D/V. Elevations provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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