Loan Processor/Member Service Center

Sep. 18, 2017 - Oct. 20, 2017
Location:Tucson, AZ
Salary Range:$12 - $19/hr DOE
Exempt/Non-Exempt:Non-Exempt
Benefits:Yes
Type:Other
Department:Pyramid FCU
Description:Serves as a liaison between the members and the credit union by completing a variety of services and transactions. Responsible for handling calls, both inbound and outbound, which deal with a range of different requests such as account inquiries, balance transfers, fraud issues, ATM/debit card issues, Online/Mobile banking inquiries, loans etc. Using CML skills, advising members of different products and services offered by Pyramid FCU that will help improve their financial life.
Duties:
Qualifications:Preferred Qualifications
1. Strong sales oriented customer service skills and a thorough knowledge of credit union systems, (retail and operations).
2. Demonstrated ability to complete tasks with high degree of accuracy and adhere to deadlines; detail-oriented.
3. Demonstrated ability to resolve problems and misunderstandings for members.
4. Demonstrated ability to effectively manage and defuse conflict.
5. Demonstrated ability to effectively communicate both verbally and in writing.
6. Preferred (not required) Fluent Bi-lingual in Spanish.
7. Skills to handle many tasks at different degrees of difficulty. Competence and initiative to take on additional responsibilities. Ability to manage time and set priorities.
8. Demonstrated ability to efficiently use Microsoft office, email, and common branch banking, eBanking, and mobile banking software.
9. High school diploma, or equivalent, preferred.
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