UNIVERSAL BANKER (MEMBER RELATIONSHIP ADVISOR) |
| Feb. 12, 2018 - Feb. 28, 2018 |
| Location: | Golden, CO |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | PTO, Health, Dental, Vision, 401K, Life, STD, LTD |
| Type: | Full Time |
| Department: | Credit Union of the Rockies |
| Description: | Credit Union of the Rockies is seeking an energetic team member to join our credit union! As an MRA, you help create the energy and excitement around credit union products, providing the right solutions and getting products into members hands. You understand that Credit Union of the Rockies is dedicated to delivering an exceptional member experience that's unlike any other. It starts with you discovering members' needs. And with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another credit union visitor into a loyal credit union member. You would be responsible for managing the first impressions, as well as account relationships of Credit Union of the Rockies members while providing friendly, professional, confidential and effective assistance while minimizing wait time. Responsible for accurately processing financial transactions and being an effective source of information for our members: in the lobby area by telephone. You directly address the needs of Credit Union of the Rockies members, and work with team members to ensure a genuine and exceptional member experience. You're passionate about credit unions and eager to share that passion with others. You're willing to learn and embrace the guidelines behind Credit Union of the Rockies unique style of service.
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| Duties: | As an MRA, you're highly skilled at uncovering members' needs, then following through with effective solutions. Not only are you one of the first individuals people meet when they enter the branch, you're also the person who guides them - advising, selling, and even setting up their new products. Always curious, you stay on top of news about financial products and initiatives, ready to apply your learning in member interactions. Your success is measured by team and individual productivity as well as overall branch performance. You're proud to represent Credit Union of the Rockies, and you get great satisfaction from helping members develop lifelong relationships with us. You educate, encourage and sell members on the use of alternative delivery channels, including ATMs, kiosks, on-line banking, bill payment, RDC, Shared Branching and automated telephone services. You support Credit Union of the Rockies, Mission, Vision, Strategic Goals and Objectives. You must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. You create and maintain a clean, neat, pleasant work environment by maintaining a professional appearance (i.e. dress, posture, attitude, etc.), positive outlook and behavior towards internal and external members.
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| Qualifications: | |
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