Technical Trainer

Feb. 23, 2018 - Feb. 23, 2021
Location:Boulder, CO
Type:Full Time
Department:Elevations Credit Union
Description:When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.
What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!
What you will be doing:

The Technical Trainer plans, organizes, prepares and presents technical training courses to employees with varying computer and software skill levels. Uses and is proficient in classroom, screen-sharing, teleconference and webinar methods of delivery. Introduces and creates new multi-media training programs.

Conducts new employee orientation and training, provides technical training to all staff and remains current on instructional materials and department policies and procedures.
Creates multi-media training (such as web based or CBT) to reach broader audiences minimizing participants time away from their job.
Collaborates across departments to ensure effectiveness of simulated training environments and training center equipment.
Arrange and support vendor on-site training when needed
Creates metrics to evaluate effectiveness of training programs and makes changes when appropriate.
Continually evaluates training delivery and effectiveness and actively ensures the organization is up to date and current with industry best practices to ensure tech info is cascaded to train teams
Act as point person with IT and Leadership Teams to collaborate, develop and lead technical training initiatives
Maintains technical knowledge through continuous learning opportunities
Review and test process, procedures and technical systems in collaboration with IT and Department Team Leads
What you need for this position:

Education Requirements -

Bachelor’s degree (in Business, Computer Science, Human Resources or related field preferred)
Knowledge, Experience and Skill Requirements -

5 years’ experience delivering training in a professional environment using multi-media methods.
3 years’ experience using authoring tools and creating web based or CBT training. Captivate or Articulate a Plus.
MS office productivity suite expertise required
Excellent written and verbal communication/presentation skills with ability to build rapport across organization with peers, subordinates and supervisors
About Is: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 11 branches and more than 120,000 members that manages over $1.7 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

AAP/EEO Statement: Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such report will be not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act. We are proud to be an EEO/AA employer M/F/D/V. Elevations provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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