Assistant Branch Manager |
| Mar. 16, 2018 - May. 14, 2018 |
| Location: | Phoenix, VA |
| Type: | Full Time |
| Department: | Canyon State Credit Union |
| Description: | Are you looking for an opportunity let your skills shine? Come join the team at Canyon State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 70 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Canyon State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.
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| Duties: | As an Assistant Branch Manager you will:
Supervise Branch activities in the absence of the Branch Manager.
Help coordinate branch activities to ensure members are served in a timely manner and that slow times are productively used.
Report to the Branch Manager on team and individual work accomplishments, problems, progress in mastering tasks.
Intercede with the Branch Manager on behalf of the team regarding performance management issues/problems and to recommend solutions.
Coach, facilitate, solve work problems, and participate in the work of the team. Assist with the training of staff.
Approve supervisory overrides for other employees in accordance with credit union policies and within established levels.
Conduct productive interview with members and potential members to identify cross-selling opportunities when opening, processing, and closing all types of accounts, including savings, checking, loans, money market, IRAs, and CDs. Actively cross-sell by suggesting specific credit union products and services. Meet or exceed sales goals.
Interview members to discuss member's overall financial position and assist in all aspects of the lending and account opening process. Look for opportunities to cross-sell other credit union products and services, makes recommendations to members, and if appropriate, makes referrals to the Mortgage Department.
Serve as a trusted advisor to membership by viewing situations from the member's perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member depending on the situation.
Through the use of "warm" calling, make contact with existing members to proactively seek new membership, increase sales opportunities and provide follow-up service with a focus on growing our high value member base, loan, and deposit growth.
Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain and route necessary information to support departments for extensive account research and/or adjustments. Works closely with other departments in obtaining information and ascertaining necessary corrections. Coordinates a response to member inquiries and ensures prompt answers. |
| Qualifications: | o be successful in this role, you will need the following competencies:
Technologically Astute Demonstrates the ability to use technology to effectively and efficiently perform job functions.
Results Orientation Is keenly aware of personal, team, departmental and company wide goals and is able to prioritize work to achieve funding goals. Demonstrates the ability to excel in a high stress environment and is able to meet goals and deadlines.
Service - Demonstrates an unsurpassed commitment to exceptional member service. Explains recommendations, products and services in ways employees can easily understand. Demonstrates patience, respect and empathy when dealing with employees or their complaints. Personifies CSCU's role as a Trusted Advisor.
Initiative Motivated self-starter who measure self against standards of excellence. Actively and consistently seeks qualified opportunities to increase loan volume and residual product penetration.
Accountability Demonstrates responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.
Effective Communicator Persuasive and confident. Explains recommendations, products and services in ways employees and members can easily understand.
Teamwork Builds rapport with fellow teammates and credit union staff.
Skills/ Requirements
Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
At least two year of customer service and/or cash handling experience and two years of sales experience required.
Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Requires sound and accurate judgment. Displays a willingness to make decisions in a timely manner, usually within established guidelines. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
Requires excellent interviewing and interpersonal skills, ability to listen to members' needs and promote appropriate credit union products and services.
Knowledge of consumer lending and account opening and closing preferred.
Join a winning team and a dedicated Credit Union!!! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://canyonstatecu.isolvedhire.com/jobs/14117-17108.html
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