Debt Solutions (Collections) Manager

Sep. 20, 2018 - Nov. 18, 2018
Location:Phoenix, AZ
Type:Full Time
Department:Canyon State Credit Union
Description:Are you looking for an opportunity let your skills shine? Come join the team at Canyon State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 70 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Canyon State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up.
Duties:As the Debt Solutions Manager you will:

Ensure debt solutions functions exceed member service expectations by understanding the credit union organizational goals and key performance indicators and taking the necessary actions to achieve the desired results in the areas of member service quality, delinquency ratio, and internal/external audits.
Manage all operational aspects of the credit union\'s Member Debt Solutions Department (Collections) including collection of delinquent and defaulted secured and unsecured consumer and home equity mortgage loans, overdrawn share accounts (Negative Shares), bankruptcies, repossession, foreclosure and loss mitigation.
Manage employees by establishing annual performance goals, allocating resources, assessing annual performance, and determining individual merit, incentive, and/or promotional increases. Resolve all staffing, coaching and performance issues, and training.
Establish, promote and meet collections performance and operational initiatives. Track, document and analyze daily collection results and provide feedback to ensure team meets production goals.
Monitor and manage repossessions including the sale of collateral in accordance with regulations and the prescribed credit union procedures.
Provide decisions and recommendations regarding modifications of loan terms on delinquent loans, turning loans over to the attorney for judgment, garnishments, bankruptcy problems, collections through small claims court, and other unusual or workout problems.
Develop and implement department policies and procedures. Formulate and maintain a department procedure manual that is up-to-date with all regulations and requirements. Ensure staff training and compliance.
Manage and maintain department systems in alignment with credit union requirements. Develop project plans, implement solutions, and troubleshoot errors and problems.
Qualifications:To be successful in this role, you will need the following competencies:

Technologically Astute Demonstrate the ability to use technology to effectively and efficiently perform job functions.

Results Orientation Keenly aware of personal, team, departmental and credit union wide goals and be able to prioritize and collaborate with others to achieve success.

A Service Focus Demonstrate an unsurpassed commitment to exceptional member service. Build constructive working relationships characterized by cooperation, collaboration, and mutual respect. Personify CSCU\'s role as a Trusted Advisor.

Initiative Motivated self-starter who measures self against standards of excellence. Display energy and enthusiasm in approaching the job. Wants to get in on the ground floor and create something from scratch. A bit of an entrepreneurial spirit goes a long way in our environment.

Eye for Quality Take responsibility for providing timely and accurate information, responses and decisions to internal and external members. Willingly accepts and embraces constructive coaching and feedback as needed.

Flexibility - The ability excel in a high stress environment, adapt to changing business needs and work priorities needs is a must. Develop fresh ideas that provide solutions to all types of workplace challenges.

Skills / Requirements

Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Ability to communicate over the phone including complaint resolution, settling disputes, resolving grievances and conflicts, and otherwise negotiating with others.
Requires judgment to apply broader aspects of established practices to situations, which go beyond clear, concise guidelines.
Requires two years of college, Associates degree preferred, or equivalent education and work experience.
Four years of collections, loan/member services, and supervisory/management experience.
General knowledge of collection laws and regulations.
Requires advance working knowledge of PC applications (Word, Excel, MS Outlook).
Spanish speaking preferred.

Join a winning team and a dedicated Credit Union!!! We have been offering quality financial service to members and their families since 1951. As a credit union, we are a not-for-profit financial cooperative, which means we operate to serve our member-owners. This makes us quite different from other financial institutions. Since 1951, we have focused on building lifetime relationships by continually expanding our products and services while emphasizing financial security, quality, and convenience in an environment that values and respects members, employees, and business partners.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
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