Director, Digital Business Operations

Oct. 11, 2018 - Oct. 11, 2019
Location:Boulder, CO
Benefits:Competitive Compensation Package
Type:Full Time
Department:Elevations Credit Union
Description:When joining Elevations, you can expect to work for a company that:

Provides amazing experiences and creates raving fans.
Strives to provide solutions for a better life and promises employees it will be the best place they have ever worked.
Wins awards such as “Best Bank”, “Best Companies to Work for in Colorado” and even the “Malcolm Baldrige National Quality Award”, the only Presidential award for quality.
Has a highly-engaged workforce and emphasizes career growth, empowerment and servant leadership.

What’s in it for you:

Competitive pay, organization-wide incentive program, 401k matching, mortgage and auto discounts
4 weeks min. paid time off, work anniversary paid time off, 11 paid holidays, and 16hrs paid volunteer time off
Medical, dental, and vision health plans with FSA or HSA options
Onsite fitness center, Zumba and yoga classes, health fairs with biometrics screening and flu shots
Employee Assistance Program with a variety of services
Career development, trainings, career coaching, job shadowing, mentoring program, tuition reimbursement up to $5,000/year, and a recognition system
Culture of excellence and continuous improvement
We strive to be the best place you’ve ever worked!

The Director of Digital Business Operations works closely with the SVP of Digital to plan and execute the online banking business plan, develop short term and long-term strategies, marketing programs, experience improvements and oversees the measurement of business progress. The Director of Business Operations partners with the marketing and relevant business departments to improve the effectiveness and efficiency of processes, programs, and third-party partners in support of strategic business needs. This position partners and manages team members toward a focus on achieving member experience and business goals without losing sight of the long-term vision.

Essential Functions include:

-Forecast yearly membership, retail and product goals for digital business channel.
-Manage planning processes. budget, reporting and analytics to provide a clear line of sight of progress and opportunities for improvement.
-Partner with marketing to effectively plan and manage spend throughout the year and new initiatives to support business growth and member engagement.
-Partner with retail channel to plan and execute programs to achieve member experience and business goals.
-Partner with the Digital experience managers to review key product analytics to ensure the organization is constantly improving on member expectations and business opportunities.
-Partners with analytic team to develop appropriate dashboards and insights to make better business decisions.
-Provide leadership to other teams in identifying, documenting, and training on analytic best practices, while helping them to map, document and streamline processes to deliver premium experiences and results.
-Ability to work within the agile / scrum methodology to deliver premium member experiences.
-Accelerate change through the entire organization by applying change management concepts and methods to implement organizational strategies.
-Ensure clear communication and training with the broader organization.
-Create senior leadership proposals and presentations to influence priorities and plan to deliver goals.
-Manage team members, provide guidance, direction and development plans to grow in their careers.
-Ability to take on and lead new projects as needed.
Qualifications:Required Education and Experience:

-Bachelor’s degree, Master’s is a plus
-7- 10 years business management, product marketing, or project management or similar role.
-A solid understanding of both web and mobile technologies
-Proficient at using analytics data (Google Analytics, Adobe Analytics, Webtrends, etc.)
-Exceptional research skills, analytical thinking, and solid written and verbal communication skills
-Experience growing new business and mentoring and developing talent
-Outstanding communication skills to successfully present program recommendations
-Function as a thought leader within the organization and establish trusted relationships with senior colleagues and internal stakeholders
-Superb management skills to allocate resources effectively, guide teams and deliver excellent, complex programs in a timely manner
-Experience handling financial responsibilities, SOWs and budgets
-Ability to define problems, collect data, establish facts, and draw valid conclusions
-Must be able to approach unfamiliar situations, projects, and opportunities with confidence and curiosity
-Takes a customer-first approach, continually looking at how we can improve our end user experiences
-Motivated self-starter who is able to interact well with staff and vendors
-Past experience in agile/scrum methodology and user story creation
-Always seeks to improve and strives to exceed expectations

Work Environment: This job operates in an office setting and routinely uses standard office equipment

Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work: Regular, Full-time, Normal business hours

Classification: Exempt

Location: Boulder and Broomfield

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1953, we’ve grown from 12 members and less than $100 in assets to an institution with 13 branches and more than 120,000 members that manages over $2 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: Elevations Credit Union is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
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